Hombie

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GDPR Policy

Last updated: 23/09/2025

This Privacy Policy explains how Hombie (“we”, “our”, or “us”) collects, uses, stores, shares, and protects your personal data when you use our website and services. We are committed to protecting your privacy and complying with the General Data Protection Regulation (EU) 2016/679 (GDPR).

  1. Who We Are

Hombie is a home exchange, house swap and house sitting platform that allows members to connect and arrange property exchanges for travel. Our website is operated by Clearwater Corporation Qld Pty Ltd as trustee for EQB Trust trading as Hombie, and we act as the Data Controller for all personal data collected through this website.

If you have any questions, you can contact us at:
Email: info@hombie.com
Address: PO Box 3079 Burleigh Town, Gold Coast, Qld, 4220, Australia

  1. What Personal Data We Collect

We collect the following types of personal data:

  1. Data you provide to us
  • Full name
  • Email address
  • Phone number
  • Home address
  • Listing details (property features, location, photos)
  • Profile information (biography, interests, travel preferences)
  • Payment details (processed via secure third-party providers)
  • Identity documents for verification
  1. Data we collect automatically
  • IP address
  • Browser type and device information
  • Cookies and tracking technologies
  • Log data (time of access, page views, etc.)
  1. Data from third parties
  • Social login providers (e.g., Google, Facebook) if used
  • Identity verification services
  1. Why We Collect Your Data

We collect and use your personal data for the following lawful purposes:

Purpose

Legal Basis

To create and manage your member account

Contract

To facilitate home exchanges and communications between members

Contract

To verify your identity and listing details

Legitimate interest / Legal obligation

To send transactional and service-related emails

Contract

To improve our platform and user experience

Legitimate interest

To handle customer support and inquiries

Legitimate interest

To comply with legal obligations

Legal obligation

To send marketing communications (with consent)

Consent

  1. How We Share Your Data

We may share your personal data with:

  • Other members (limited to what is required for a successful exchange)
  • Service providers (e.g. hosting, customer support, payment processing)
  • Legal authorities (when required by law or to protect rights)
  • Identity verification partners

We do not sell your personal data to third parties.

  1. International Data Transfers

We may transfer your data outside the European Economic Area (EEA), including to countries that may not have the same level of data protection laws. When we do, we ensure appropriate safeguards are in place, such as:

  • Standard Contractual Clauses approved by the European Commission
  • Transfers to countries with an adequacy decision
  1. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

  • Account information: until you delete your account or after 7 years of inactivity
  • Transactional data: up to 7 years for legal compliance
  • Communication logs: up to 3 years
  • Backups: securely stored and automatically deleted on a rolling basis

You may request deletion at any time (see “Your Rights” below).

  1. Your Rights Under GDPR

As a data subject, you have the following rights:

  • Access – request a copy of your personal data
  • Rectification – correct inaccurate or incomplete data
  • Erasure – request deletion of your data (“right to be forgotten”)
  • Restriction – limit how your data is processed
  • Portability – receive your data in a machine-readable format
  • Objection – object to processing based on legitimate interest or direct marketing
  • Withdraw consent – where processing is based on your consent

To exercise your rights, contact us at info@hombie.com. We will respond within 30 days.

You also have the right to lodge a complaint with your local Data Protection Authority.

  1. Cookies and Tracking

We use cookies and similar technologies to:

  • Authenticate users
  • Remember preferences
  • Analyze website usage
  • Deliver personalized content

You can manage or disable cookies through your browser settings.

  1. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • SSL encryption
  • Access controls
  • Secure backups
  • Periodic security audits

However, no system is 100% secure, and we encourage you to keep your login credentials confidential.

  1. Children’s Privacy

Our platform is not intended for individuals under 18 years of age. We do not knowingly collect data from minors. If you believe we have collected such data, please contact us to have it removed.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the the last date notice at the start of this policy to notify of a change.

  1. Contact Us

For any questions, concerns, or data requests, please contact:

Privacy Officer
Clearwater Corporation Qld Pty Ltd as trustee for EQB Trust trading as Hombie
Email: info@hombie.com
Address: PO Box 3079 Burleigh Town, Gold Coast, Qld, 4220, Australia